Hotel Operations and Guest Text Platform | Home

DIGITAL HOTEL OPERATIONS

Elevate the Guest Experience

A simple, contactless text messaging platform to personalize guest engagement and streamline hotel operations.

Personalize the Guest Experience

Increase guest touchpoints and build better connections by communicating directly with guests, leading to exceptional experiences and more positive reviews.

Move from Paper to Digital Operations

Create a more efficient workflow by eliminating traditional paper processes, such as guest service requests, maintenance work orders and staff schedules.

Operate more efficently with a leaner staff

We've added automation to repeatable daily tasks, guest questions, and property maintenance to allow your staff more time to focus on guest service.

Communicate Directly With Guests

Front-desk agents confirm the guests’ mobile phone number at check-in.
A customizable welcome message is sent to the guest 30 minutes after check-in.
Guests can send text messages to an anonymous number to make requests or identify issues.
The front desk is immediately alerted through the web-based desktop application.
Staff can respond in real time, identify and resolve any issues before the guest departs.
After departure, allow guests to post post-stay feedback right to native review sites.

Create a More Efficient Digital Workflow

Build and post staff schedules available anywhere your team members have Internet access.
Allow management and front-desk staff to create detailed guest “Action Items.”
Housekeeping and maintenance staff receive real-time notifications on their own devices.
Allow Housekeeping to track stayovers, room status, guests who have opted out of service, etc.
Assign work orders to Maintenance and provide staff with a way to track and record progress.
Easily pass necessary documents between shift changes without exchanging physical papers.

What does GuestEQ do?

GuestEQ allows hotels to communicate with guests via SMS text message and streamline hotel operations by creating action orders for housekeeping and maintenance. With GuestEQ, staff can build better connections with guests, leading to exceptional experiences and more positive reviews. Simultaneously, it also allows hotels to digitize their entire operations, creating a more efficient workflow by eliminating traditional paper processes, such as guest service requests, maintenance work orders and staff schedules.

Guest Text Messaging

Chat directly with guests through text. Guests receive automated texts 20 min after check-in and on the morning of departure with a review request

Hotel Chat Board

Your staff can chat with all other hotels in your management group and brand. Have a question about the latest rate code? Post it in the brand chat.

Employee Scheduling

No more paper schedules in the back office. Your staff will know when they work in realtime via their personal devices.

Maintenance

Maintenance workorders can be created by your staff or directly from a guest text. A notification will be sent to your staff via their personal device

Houskeeping

Housekeeping Items include Guest Service requests, early check-ins, and late checkouts. All of these items can be created directly from guest texts

Hotel Communications

GuestEQ provides several ways for hotel members to communicate with each other digitally including, Manager on Duty Notes and a Daily Email

“Implementing the GuestEQ system had an immediate impact on guest satisfaction scores and increased communication between staff members. The team at GuestEQ handled all of our staff training and we were up an running within a week. At check-out, guests can’t wait to tell us how much we’ve exceeded their expectations.”

Thalia Manzo

General Manager - Hampton Inn by Hitlon

"Whether we are communicating internally with team members or texting with our guests to ensure they have everything they need, GuestEQ keeps us organized and on track with checklists, action items, work orders, etc. Thanks GuestEQ for helping us work more efficiently in providing our guests an exceptional experience at our hotel!"