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DIGITAL HOTEL OPERATIONS in a social format
Connect and engage across your hotel
Improve engagement and enhance communication in your hotel, management company and hotel brand. Build communities of interest, gather ideas and feedback, and keep everyone informed, aligned, and moving forward to better serve your guests
What does GuestEQ do?
GuestEQ connects guest and staff communication. Hotels and guests communicate via SMS text message; hotel staff chats internally, creates work orders and sets schedules within a social media-style dashboard. The paperless, contactless, guest-and-staff messaging flow ensures a direct path from guest request to fulfillment. Additionally, operators gain better KPIs to compare operations across portfolios.
Communicate with other Hotels within your Managment Company and Brand
Create a More Efficient Digital Workflow
“Implementing the GuestEQ system had an immediate impact on guest satisfaction scores and increased communication between staff members. The team at GuestEQ handled all of our staff training and we were up an running within a week. At check-out, guests can’t wait to tell us how much we’ve exceeded their expectations.”
"Whether we are communicating internally with team members or texting with our guests to ensure they have everything they need, GuestEQ keeps us organized and on track with checklists, action items, work orders, etc. Thanks GuestEQ for helping us work more efficiently in providing our guests an exceptional experience at our hotel!"