Hotel Operations and Guest Text Platform | Home
DIGITAL HOTEL OPERATIONS
Elevate the Guest Experience
A simple, contactless text messaging platform to personalize guest engagement and streamline hotel operations.
Personalize the Guest Experience
Increase guest touchpoints and build better connections by communicating directly with guests, leading to exceptional experiences and more positive reviews.
Move from Paper to Digital Operations
Create a more efficient workflow by eliminating traditional paper processes, such as guest service requests, maintenance work orders and staff schedules.
Operate more efficiently with a leaner staff
We've added automation to repeatable daily tasks, guest questions, and property maintenance to allow your staff more time to focus on guest service.
Communicate Directly With Guests
- Front-desk agents confirm the guests’ mobile phone number at check-in.
- A customizable welcome message is sent to the guest 30 minutes after check-in.
- Guests can send text messages to an anonymous number to make requests or identify issues.
- The front desk is immediately alerted through the web-based desktop application.
- Staff can respond in real time, identify and resolve any issues before the guest departs.
- After departure, allow guests to post post-stay feedback right to native review sites.
Create a More Efficient Digital Workflow
- Build and post staff schedules available anywhere your team members have Internet access.
- Allow management and front-desk staff to create detailed guest “Action Items.”
- Housekeeping and maintenance staff receive real-time notifications on their own devices.
- Allow Housekeeping to track stayovers, room status, guests who have opted out of service, etc.
- Assign work orders to Maintenance and provide staff with a way to track and record progress.
- Easily pass necessary documents between shift changes without exchanging physical papers.
What does GuestEQ do?
GuestEQ allows hotels to communicate with guests via SMS text message and streamline hotel operations by creating action orders for housekeeping and maintenance. With GuestEQ, staff can build better connections with guests, leading to exceptional experiences and more positive reviews. Simultaneously, it also allows hotels to digitize their entire operations, creating a more efficient workflow by eliminating traditional paper processes, such as guest service requests, maintenance work orders and staff schedules.
Guest Text Messaging
Chat directly with guests through text. Guests receive automated texts 20 min after check-in and on the morning of departure with a review request
Hotel Chat Board
Your staff can chat with all other hotels in your management group and brand. Have a question about the latest rate code? Post it in the brand chat.
Employee Scheduling
No more paper schedules in the back office. Your staff will know when they work in realtime via their personal devices.
Maintenance
Maintenance workorders can be created by your staff or directly from a guest text. A notification will be sent to your staff via their personal device
Housekeeping
Housekeeping Items include Guest Service requests, early check-ins, and late checkouts. All of these items can be created directly from guest texts
Hotel Communications
GuestEQ provides several ways for hotel members to communicate with each other digitally including, Manager on Duty Notes and a Daily Email
What clients are saying
Join more than 300 Hotels using GuestEQ to run their Daily Operations
