GuestEQ Case Study with the Hilton Garden Inn Napa

Hilton Garden Inn is owned by Hilton Worldwide, with approximately 860 properties (800 franchised) in 49 countries and territories. Hilton Garden Inn Napa is a franchise located in the popular tourist destination of wine country and is well-regarded by guests and the hotel industry alike.

Erica Buchignani, general manager of the hotel, oversees all departments, including the restaurant. She relies heavily on her department heads for Housekeeping, Maintenance, as well as the Front Desk Manager, as staffing up has been difficult through the pandemic and beyond.

She prides herself on fostering a team atmosphere. “We’re like a big family here and united under the common goal of caring about guests and each other, there’s no operating in a silo here,” she said.

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