Boosting Customer Service Scores: A Guide for Hotel Operators

Improving customer service scores is critical for any hotel aiming to enhance guest satisfaction and maintain a competitive edge. Hotel operators can achieve this by focusing on three key areas: implementing staff collaboration software, recognizing staff for ideal behavior, and … Read More

6 Secrets to Running Award-Winning Hotels from Scott Curran, COO of Reneson Hotels

In the competitive world of hospitality, running an award-winning hotel demands more than just exceptional service and luxurious amenities. It requires a strategic approach that encompasses everything from hiring the right people to investing in the property’s infrastructure. Here are … Read More

Uniting Hotel Teams: How Collaboration Software Empowers Operational Leaders to Drive Key Initiatives

In the dynamic world of hospitality, hotel general operators play a pivotal role in steering their teams towards success. From increasing customer enrollments in loyalty programs to managing inbound sales opportunities and ensuring staff receive positive mentions in guest reviews, … Read More

8 Ways to Address Software Fragmentation at Hotels.

Due to the common separation of Franchise, Owners, and Operators most hotel portfolios have a very mixed bag of systems with which to function. Lots of hotels have inherited legacy tools which are many years outdated, or niche specialty tools … Read More

5 Benefits of All-in-One Hotel Operations Software

When selecting software to run your hotel, there is a critical chose to make between on solution which can do many things versus many solutions that do one thing. Benefits of Best-of-Breed Solutions: In conclusion, the choice between an all-in-one … Read More

Best Western Novato Oaks Inn Case Study

A Comprehensive Guide to Improving your Hotels Guest Experience

 The guest experience in a hotel can be so much more than just checking in, sleeping, then checking out. Sure, if you’re running a motel, that might be all you need to pull off, but in any case, you should … Read More


How to Improve Hotel Staff Communication with Social Media Approach

Social media is a powerful, ubiquitous communications tool that’s changed how we all interact with the world – and hotel organizations can revolutionize their communication and operational workflow by implementing its best practices. With a familiar messaging interface, hotel staff … Read More

GuestEQ Redesign Simplifies Hotel Operations Management

The guest and staff communication platform has introduced a social-style feed in version 2.0, creating an intuitive, streamlined communication tool to engage hotel staff and drive efficiency. July 20, 2021  — GuestEQ, the leading guest and staff communication platform, has … Read More

GuestEQ Case Study with the Hilton Garden Inn Napa